Requests & Help
Request a movie or show
- Open Jellyfin in your browser and search for the title.
- Choose the movie or show and open its details.
- Click Request if it isn't already available. You can also see a request button directly on the poster.
- Confirm your request.
Requests can't always be downloaded
You can ask for a title, but I can't always find a release. This happens more often with niche titles and movies and shows in non-English languages, even when they appear in search results.
If I can't find a release, I will remove the request. Please don't request the same title again. If you're unsure what happened, message me and I'll take a look.
Check what happens next
Open Jellyfin's menu , then Requests, to check the status and open titles once they're available. If your app doesn't show it, use Jellyfin in a browser.
There's no fixed waiting time. Some titles are downloaded quickly; others take longer or cannot be added. You can request future releases too, but they need a usable release before they can appear inside Jellyfin.
New TV episodes also depend on release and availability, so they may not appear as soon as they air. Calendar shows release dates, not guaranteed arrival dates for our library.
Watchlist is for deciding what you want to watch. Requests is where you check the progress of titles you've asked to add. Stuff you request automatically lands on your Watchlist.
Playback not working?
Please try another device and connection first, if you can
Try the same movie or episode on your phone, briefly using mobile data instead of the same Wi-Fi. This is a really useful first check: it helps narrow down whether the problem is with the device or connection.
A few other quick checks:
- Refresh the page or close and reopen the app.
- Try a different movie or episode to see whether only one title is affected.
- For stuttering, try a different subtitle track or turn subtitles off briefly. If you've been jumping around in the video, give playback a moment to settle.
Different apps handle video and subtitles differently. Some devices need the server to convert them while you watch.
Report a problem on a title
- Open the movie or episode's details page in Jellyfin.
- Click the report button and choose a category.
- Describe what went wrong and submit it once.
Please include the episode and timestamp if relevant, your device and app, and any checks you tried. For example: does the same moment also fail on your phone over mobile data?
If your app doesn't show the report button, use Jellyfin in your browser.
For login or password problems, trouble across several titles, or if you can't submit a report, message me directly.